SDA Domiciliary Home Care Services   020 7358 7740

For Disabled Adults living in Southwark with a physical, neurological or sensory impairment.

     

Providing help and support with your personal care, shopping, laundry and other household tasks.

     

Ideal if you have been assessed by a health or social worker as needing support to live independently.

    

Perfect if you have been given a personal budget. Our services can be part of your Support Plan.

     

For more information about our home care service, contact: Alsev, Stella or Shahram, office hours:

     

Monday to Friday  9.30am to 5.00pm on 020 7358 7740

  

Our services are available 24 hours a day  365 days per year

 

 

Our Aim

To give you a reliable high quality service which enables you to live in your own home safely and independently with regular assistance and support with your daily domiciliary home care needs as determined by your care assessment.

 

What is Domiciliary Home Care?

It is the assistance a care worker provides to help you with personal care or practical household tasks that you are not able to do yourself without support.

      

The range of tasks can include: bathing, washing, toileting, continence care, stoma & catheter care, transfers, dressing, undressing, eating, grooming, meal preparation, laundry, light housework, essential shopping, benefit collection and paying bills, dealing with correspondence, respite & overnight care, etc.

Quality  

SDA has an overall rating of Good with the Care Quality Commission which monitors, inspects and regulates care services.

        

SDA has a rating of Good in every area of service provision i.e. Safe, Caring, Effective, Responsive and Well-led.

          

Southwark Adult Social Care (020 7525 2334 / 3324) contracts SDA to provide care services.

         

SDA enjoys a positive working relationship with the local Client Commissioning Groups (CCG) and other care and support organisations.

 

Referral

You can access SDA Domiciliary Care Services by requesting a referral through Social Services & Hospital Discharge Teams or by approaching us directly using a Personal Budget, Direct Payments or other funding.

        

SDA will normally confirm within two working hours whether or not we can provide a service which will generally start within three working days of referral.

         

In urgent situations a new service can start within 24 hours of referral.

         

An SDA manager will visit you in your own home for an introductory visit and assessment of your needs.

          

As part of the visit we will carry out a detailed risk assessment covering the health and safety aspects of your care requirements.

             

We will explain and discuss your service (care package) with you before it starts.

           

SDA manages its own Out of Hours service that can be accessed from 0600 to 2300 every day of the year.

             

Domiciliary Care Services are subject to Southwark Council Community Care Charges. (0800 358 0228)

Philosophy and Standards

SDA places a strong emphasis on the importance of the following:

A holistic person-centred approach to addressing your care needs and promoting your overall health and wellbeing

Supporting you in making informed choices and decisions.

Providing a safe service by having staff who have had an enhanced DBS check and with proper references and training.

Recognising your needs for independence, privacy and dignity.

Providing you with a personal and facilitative service in which tasks are done with you rather than for you.

The right for you to decide the day and time of care organised for you.

Mutual respect for cultural and individual choices and preferences.

Matching and allocating staff to you with the appropriate and relevant skills, training and social awareness.

Continuity of care, i.e. maintaining the same carer with you.

Flexibility in response to your changing circumstances or needs.

Ensuring the delivery of high quality services.

Frequent check-ups on standards.

Your right to complain.

Respect for your confidentiality.

As a user led organisation, we believe in user involvement and direction and welcome comments about our service whether negative or positive as they help us to identify good aspects of our work and those that need improvement.

We therefore encourage you to discuss any concerns about the service with us.

In all cases and at all times your concerns, worries or complaints will be dealt with in strict confidence.

For more information contact:

      

SDA Domiciliary Care Services, Cambridge House, 1 Addington Square, London SE5 7JZ

Tel: 020 7358 7740          Text: 07852 212 032          Email: domcare@sdail.org

Our home care services are available 24 hours a day 365 days per year

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Tel :   020 7358 7744

SMS: 07804 405 893 

Southwark Disablement Association (SDA) is a registered charity 801594 and a company limited by Guarantee 2350180

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SDA