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Southwark Disablement Association
Independent Living

Supporting
Disabled
Adults

Domiciliary Care Services

Sharham Tabar
  • Are you a disabled person aged 18 or over living in Southwark with a physical, neurological or sensory impairment?
  • Do you think you need help with your personal care, shopping, laundry or domestic tasks?
  • Have you been assessed by a health or social worker as needing a community care package?
  • Are you unhappy with your existing service, if you already have one?
  • Do you need more information about our home care service?

Contact: Stella, Alsev or Shahram
Tel: 020 7525 5248
Monday to Friday 9.30am to 5.00pm



Quality


  • SDA is registered with the Care Quality Commission (03000 616161) which regulates and monitors care services. ¬†SDA has the top quality rating of
    ‘Three Star Excellent Service’
  • Southwark Social Services (020 7525 3242) contracts SDA to provide care services.
  • SDA enjoys a positive working relationship with other health and social care organisations.

Referral


  • You can access SDA Domiciliary Care Services by referral through Social Services & Hospital Discharge Teams or by approaching us directly if using Personal Budget, Direct Payments, Independent Living Fund or other funding arrangements.
  • SDA will normally confirm within two working hours whether or not we can provide a service which will generally start within three working days of referral.
  • In urgent situations a new service can start within 24 hours of referral.
  • An SDA manager will visit you in your own home for an introductory visit and assessment of your needs.
  • As part of the visit we will carry out a detailed risk assessment covering the health and safety aspects of your care requirements.
  • We will explain and discuss your service (care package) with you before it starts.
  • SDA manages its own Out of Hours service that can be accessed from 0600 to 2300 every day of the year.
  • Domiciliary Care Services are subject to Southwark Council Community Care Charges. (0800 358 0228)

Philosophy and Standards


SDA places a strong emphasis on the importance of the following:


  • A holistic person-centred approach to addressing your care needs.
  • Supporting you in making informed choices and decisions.
  • Recognising your needs for independence, privacy and dignity.
  • Providing you with a personal and facilitative service in which tasks are done with you rather than for you.
  • The right for you to decide the day and time of any care organised for you.
  • Respecting your cultural and individual choices and preferences.
  • Matching and allocating staff to you with the appropriate and relevant skills, training and social awareness.
  • Continuity of care, i.e. maintaining the same carer with you.
  • Mutual respect and equality of opportunity.
  • Providing you with a supportive, friendly and empowering service.
  • Flexibility in response to your changing circumstances or needs.
  • Ensuring the delivery of high quality services
  • Frequent check-ups on standards.
  • Your right to complain.
  • Respect for your confidentiality.

Our Aim


To give you a reliable high quality service which enables you to live in your own home independently through regular assistance and support with your daily domiciliary care needs as determined by your community care assessment.


What is Domiciliary/Home Care?


It is the assistance a care worker provides to help you with personal care or practical household tasks if you are unable to do them yourself.


The range of tasks can include: bathing, washing, toileting, continence care, stoma & catheter care, transfers, dressing, undressing, eating, grooming, meal preparation, laundry, light housework, essential shopping, benefit collection and paying bills, dealing with correspondence, respite & overnight care, etc.


We believe in user involvement and welcome comments about our service whether negative or positive as they help us to identify the areas that are successful and those that need improvement.


We would therefore encourage you to discuss any concerns about the service with us.


In all cases and at all times your concerns, worries or complaints will be dealt with in strict confidence.


For more information contact:


SDA Domiciliary Care Services
10 Bradenham Close,
London.
SE17 2QB



Tel: 020 7525 5248

Fax: 020 7277 0481

Email: domcare@sdail.org