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Southwark Disablement Association
Independent Living

Supporting
Disabled
Adults

Information & Benefits Advice

Guy

A free, confidential and independent advice service to provide information on disability issues and support with getting benefits.


  • Are you a disabled adult living in Southwark, with physical or sensory impairments?
  • Do you need information about disability issues or benefits?
  • Do you think you may be entitled to Disability Living Allowance or some other benefit because you are disabled?
  • Would you welcome the support of an independent person?

To make an appointment contact: Guy Dennis 020 7525 3141.


What can we do


We provide information on all aspects of disability, some information will be in depth, some will be basic and we may refer you to another organisation for more expert advice where necessary.


We can provide you with a private and confidential space to discuss your problems or concerns.


We can help you to check your benefit entitlement and we can help you claim benefits by filling in forms with you.


We can contact the Department of Work and Pensions (DWP) with your written permission and chase up your claim if necessary.


REMEMBER – A claim for benefit remains your responsibility.



What we cannot do


We cannot chase up claims unless you tell us when you receive information from the DWP or other agency.


We cannot provide legal advice on any subject. If you ask us for legal advice we will have to refer you to another appropriate agency. This may be a law centre or solicitor.


We cannot keep your personal papers in our office. You must keep all original documents, including bills or letters from the Benefits Agency yourself. We will keep a copy in your file.


We cannot discuss your problems with anyone else unless you ask us to do so.


We cannot represent you at tribunals, but we can help you prepare your case by gathering evidence and completing the paperwork or refer you to an appeals specialist.


Please note


All our advice services are free. We do not accept payments or gifts of any kind for the work we do.


While our services are strictly confidential, we cannot advise you if you make a fraudulent claim or are dishonest about your financial situation when claiming benefit.


What you need to do


Contact us to make an appointment


Keep us informed by letting us know as soon as possible if you receive any letters or phone calls from the DWP or other agency.


Stick to appointments and let us know if you cannot keep an appointment


Please do not drop in without an appointment as an advisor will probably not be available to see you.


We welcome your comments on our services, especially if you are unhappy with any aspects of our work. But please also let us know if you are satisfied with our services and would recommend them to others


Always remember to keep copies and records of all letters, emails and telephone calls whenever you speak to someone about your problem or concern.


Ask for the full name of the person you speak to and write it down.


Be prepared, research your rights and know what you want to say.


Contact:
Guy Dennis
Tue, Wed and Thur 10am-4pm
Tel: 020 7525 3141
Fax: 020 7277 0481
E-mail guy@sdail.org


‘I think that without Guy's help I would not have got my benefit.’